Question 1

When does my order ship?

Accepted Answer

We aim to ship within 24 hours of the order being placed.

Question 2

I’ve received my order, but I am not happy with it. Can I exchange, refund or return the item?"

Accepted Answer

We have options available for customers that are not satisfied with their Ki & Al purchase. For more information, read our return policy.

Question 3

Do you have a store I can visit?

Accepted Answer

At this time, Ki & Al is an online store and has no physical store available for customers to visit.

Question 4

Do you guys offer any discounts?

Accepted Answer

Occasionally, we provide special offers and discounts. When we do, it will be advertised on the website and our instagram @kialthelabel

Frequently asked questions